One minor downside was that the air conditioning in my room wasn't quite working. Considering the excellent value for money and the overall positive experience, I would still recommend the hotel.
The casino floor has access to blackjack and roulette as well as a dedicated poker room. When taking a break from gambling, gamblers can watch sports on the big screen or enjoy a meal in one of the casino's top-notch restaurants.
Plenty of food and drink options available. The merchandise is very expensive to buy. Easily accessible from park & ride with regular buses on match days. Would definitely go back and watch more matches in the future.
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Very helpful and friendly reception staff, nothing was too much trouble for them. Would certainly recommend and stay again.
I didn't stay as a guest, but I still had experience with this hotel and would like to leave a review all the same. I did work experience here earlier this month (August 2024) in various departments, as part of a training programme. Upon arrival, I was greeted by one of the lovely receptionists prior to meeting the friendly and professional Operations Manager.
No notices anywhere in the spa or room. I spoke to the hotel duty manager whose response was to say the spa is run by another company and it’s a free added Em excesso. He said I should have read the email my husband received after checking in.
The social nights are great, with free drinks and nibbles. The breakfast is tasty and hot. I travel to Birmingham regularly and will be using this hotel again, as well as recommending to colleagues.
Staff were friendly and greeted me on arrival. The doors were super secure and gave both a feeling of safety and unnerved you a little at the same time.
This is a great place to watch cricket. Fabulous atmosphere, plenty of food and drink options available and great staff/stewards. It's a very family friendly venue too as there is a family stand (no alcohol allowed) and tickets are very reasonably priced.
I enjoy coming Nottingham casino every day, hospitality here is excellent. Alan and Christina have great customer service. I love all the bar staff there.
The hotel is located in a prime location and highly accessible from the public transport. The staff is friendly and cooperative and their service was always quick. I would definitely choose to stay at Hyatt next time I am in Birmingham.
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Very impressive. Breakfasts were included in my stay and they were fantastic! Exceed my expectations! You can choose whatever you fancy that day and you can have a second helping if you want. Nice staff who is ready to help but it's not all over you. Great job! Very impressive. Thanks a lot.